Terms of service

Kinky Curly Coily

Welcome to Kinky Curly Coily. By accessing our site, subscribing to our boxes, or purchasing from us, you agree to the following terms and conditions.

1. Subscription Service

Kinky Curly Coily offers monthly subscription boxes containing curated hair-care products.

By subscribing:

  • You authorize recurring charges to your selected payment method.

  • Charges occur on a monthly schedule unless otherwise stated.

  • You may cancel anytime, but cancellations must be made before your billing date.

2. Billing & Payments

  • All payments are processed securely through our payment partners.

  • If a payment fails, the system may automatically retry.

  • Orders will not ship until payment is successfully processed.

3. Shipping & Delivery

  • Subscription boxes ship monthly, typically by the 15th of each month.

  • Delivery times may vary due to carrier delays, holidays, or other factors.

  • We are not liable for delays or lost/stolen packages once the carrier marks them as delivered.

See our Shipping Policy for full details.

4. Product Variation

Each box may contain a unique variety of products.

You acknowledge that:

  • Items may differ month to month

  • Product scents, packaging, and formulas may vary

  • We cannot guarantee specific items unless otherwise stated

Allergies: Please review product ingredients carefully.

Kinky Curly Coily is not responsible for adverse reactions due to allergies or sensitivities.

5. Returns & Refunds

Due to the nature of subscription/personal-care items, all sales are final.

No returns or refunds will be accepted except in cases of damage or fulfillment errors.

See our Refund Policy for full details.

6. Cancellations

You may cancel your subscription at any time through your account portal.

Cancellations must be completed before the next billing cycle.

Payments already processed are non-refundable.

7. Intellectual Property

All content on this site — including logo, images, product photography, branding, and written content — is the property of Kinky Curly Coily and may not be copied or reproduced without permission.

8. Privacy

Your privacy matters. We do not sell or share your personal information.

See our Privacy Policy for complete details.

9. Limitation of Liability

By using our service, you agree that Kinky Curly Coily is not liable for:

  • Allergic reactions

  • Carrier-related delays or losses

  • Misuse of products

  • Damages beyond the price of your subscription

10. Changes to Terms

Kinky Curly Coily reserves the right to update or modify these terms at any time.

Changes will be posted on our website with an updated effective date.

11. Contact Us

For questions regarding these terms, email us at:

📧 support@kinkycurlycoily.com