Shipping policy

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Shipping Policy

Kinky Curly Coily

At Kinky Curly Coily, we’re committed to delivering your crown-care ritual with care, accuracy, and ease. Below is everything you need to know about how and when your subscription box arrives.

 

 

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Processing & Fulfillment

  • All subscription boxes ship once per month, typically by the 15th of each month.

  • Orders placed on or before the 10th will be included in the current month’s shipment.

  • Orders placed after the 10th will ship with the following month’s cycle.

  • Once your order ships, you will receive a tracking number via email or SMS.

 

 

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Domestic Shipping (United States)

  • We currently ship to all U.S. states and territories.

  • Delivery typically takes 3–7 business days after fulfillment, depending on your location.

  • Standard shipping rates are calculated at checkout or included as part of your subscription plan (when applicable).

 

 

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International Shipping

At this time, Kinky Curly Coily ships only within the United States.

International shipping will be added in the future — stay tuned!

 

 

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Shipping Address & Updates

  • Please ensure your shipping address is correct at checkout.

  • We are not responsible for delayed or misdelivered packages due to incorrect or incomplete addresses.

  • If you need to update your shipping address, contact us at support@kinkycurlycoily.com before the 10th of the month.

 

 

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Lost, Stolen & Damaged Packages

If your package is lost, stolen, or arrives damaged, please reach out to us within 7 days of delivery:

📧 support@kinkycurlycoily.com

Include your name, order number, and photos (if applicable).

We will work with you to resolve the issue quickly — because your crown care is our priority.

 

 

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Returns & Refunds

Due to the nature of subscription boxes and personal care items, we do not accept returns or provide refunds once a box has shipped.

If there is an issue with your order, please email us and we’ll be happy to help.

 

 

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Need More Help?

We’re here for you!

For any shipping or order questions, contact our support team at:

📧 support@kinkycurlycoily.com