Refund Policy

Kinky Curly Coily

At Kinky Curly Coily, every subscription box is curated with intention, care, and premium products selected to nourish and celebrate your natural texture. Because of the nature of personal care items and subscription fulfillment, we maintain the following refund policy:

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🛍️ All Sales Are Final

Due to hygiene regulations and the curated nature of our subscription boxes, we do not offer returns, exchanges, or refunds once an order has been processed or shipped.

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❗ Damaged, Defective, or Incorrect Items

Your satisfaction matters to us. If your box arrives damaged or contains incorrect items:

Please contact us within 7 days of delivery:

📧 support@kinkycurlycoily.com

Include:

• Your full name
  
  

• Order number
  
  

• Clear photos of the issue
  
  

We will review your case and provide a replacement or resolution when appropriate.

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📦 Lost or Stolen Packages

If your package is marked as delivered but cannot be located:

• Check with neighbors, building management, and household members.
  
  

• Wait 24 hours — carriers sometimes mark packages early.
  
  

If it is still missing, email us.

While we are not responsible for lost or stolen packages, we will do our best to help you resolve the situation.

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🔄 Subscription Cancellation

You may cancel your subscription at any time.

However:

• Cancellations must be made before the next billing date to avoid being charged for the upcoming box.
  
  

• Payments already processed are non-refundable.
  
  

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💖 Questions?

We’re always here to help!

📧 support@kinkycurlycoily.com

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